Privacy Policy

Privacy Policy for FAYSAM INSULATION

Last Updated: 10/10/2024

1. Introduction

FAYSAM Global Pty Ltd, and Trading as FAYSAM INSULATION (“we,” “us,” “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage the personal information of our clients, website visitors on https://faysamglobal.com.au/ and other individuals we engage with in the course of providing our specialised insulation services in Melbourne and throughout Victoria.

By providing your personal information to us, you consent to our practices described in this policy.

2. Information We Collect

We may collect the following types of personal information to provide our services and manage our business relationships:

Contact Information: Your name, email address, phone number, and postal address.
Service Details: Information about your property, the type of insulation service requested, and any specific requirements you have.
Financial Information: Billing address, payment details (e.g., credit card information, bank account details for invoicing), and transaction history.
Communication Records: Records of our correspondence with you, including emails, phone calls, and contact form submissions.
Technical Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, and pages you viewed. We may use cookies to improve your experience on our site.

3. How We Collect Your Information

We collect information in several ways:

Directly from You: When you contact us via phone, email, our website contact form, or in person to request a quote, book a service, or make an inquiry.
During Service Provision: When our technicians attend your property to conduct assessments, thermal imaging, or installation work.
From Third Parties: With your consent, we may receive information from architects, builders, or property managers who engage our services on your behalf.
Through Our Website: Via cookies and similar technologies, as explained above.

4. How We Use Your Information

We use your personal information for the following primary purposes:

To provide you with a quote and information about our insulation services.
To schedule, perform, and manage the insulation services you have requested (e.g., installation, removal, thermal imaging).
To process payments and manage our financial transactions with you.
To communicate with you regarding your service, appointments, and any updates related to your project.
For internal business purposes such as data analysis, auditing, and improving our services and customer service.
To comply with our legal and regulatory obligations.

5. Disclosure of Your Information

We will not sell, trade, or rent your personal information to third parties. We may disclose your information in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as IT support, payment processors, and marketing platforms, under strict confidentiality agreements.
Legal Requirements: Where required by law, we may disclose information to government agencies, regulatory bodies, or law enforcement officials.
Business Transfers: In the event of a merger, sale, or transfer of our business assets, client information may be transferred as part of the transaction.

6. Security of Your Information

We take the security of your personal information seriously. We implement a range of physical, electronic, and managerial measures to protect it from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include secure servers, password protection, and staff training on privacy procedures.

7. Access to and Correction of Your Information

You have the right to access the personal information we hold about you and to request that it be corrected if it is inaccurate, out-of-date, or incomplete. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable time.

8. Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us in writing. We will investigate your complaint and respond to you promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective revision date. We encourage you to review this policy periodically.

10. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

FAYSAM INSULATION
Email: Admin@faysamglobal.com.au
Phone: +61 466 480 322
Address: 264 camp Road Broadmeadows
3047

Our History

Superior Home Insulation Services

Our Story:

Our founder, Fayas, began working in the insulation industry as a subcontractor, gaining hands-on experience across residential, commercial, and industrial projects throughout Victoria. Over more than six years, he built a strong reputation for delivering high-quality work, being reliable, and always putting safety and customer satisfaction first.

Recognising the growing demand for professional and dependable insulation services, Fayas established Faysam Insulation under Faysam Global Pty Ltd. What began as subcontracting work has evolved into a reputable business, providing full-service insulation solutions — from installation to safe removal — tailored to Victorian homes and businesses.

“We may be a young company, but we’re powered by years of real experience, trusted workmanship, and a strong work ethic.”

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